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Practice Policies

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulation, Data Protection Act 1998 and Access to Health Records Act, patients may request access to or a copy of all or part of their medical records. Such requests should be made through the Reception Manager or via email to glenlynpatient.services@nhs.net. No information will be released without patient consent unless we are legally obliged to do so.

Comment and Complaints

Customer service form

Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way that you think that we can improve the service we provide.

 

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know   A copy of our complaints procedure can be downloaded here:

How to make a complaint

Patient Responsibilities

We expect patients to arrive in good time for their appointments and to cancel if unable to attend, so that the appointment can be given to someone else.  

The practice operates a zero tolerance policy with respect to violent or abusive behaviour. Such behaviour may result in the police being called and you being removed form the practice list.



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