This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.
  • To create a 'Summary Care Record' for you

Anonymised information will also be used at local and national level for purposes such as helping NHS England to plan services. 

You have the right to opt-out if you do not want information that identifies you to be shared outside your GP practice, for purposes beyond your direct care.  Further information is included in the following booklet:

Opting-out - Your choices explained 

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Comment and Complaints

Customer service form

Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way that you think that we can improve the service we provide.


If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know   A copy of our complaints procedure can be downloaded here:

How to make a complaint

Patient Responsibilities

We expect patients to arrive in good time for their appointments and to cancel if unable to attend, so that the appointment can be given to someone else.  

The practice operates a zero tolerance policy with respect to violent or abusive behaviour. Such behaviour may result in the police being called and you being removed form the practice list.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website