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Welcome to Glenlyn Medical Centre

Caring for our patients through community teamwork

18 February 2020 - Advice from NHS England - Coronavirus (COVID-19)

The NHS in Surrey and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:

  • • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
    •  in close contact with someone with confirmed coronavirus

    Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

    Further information is available on

    Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

    The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

    Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

    Everyone is being reminded to follow Public Health England advice to:

    • • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
    • • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
    • • Avoid touching your eyes, nose and mouth with unwashed hands.
    • • Avoid close contact with people who are unwell.

    You can find the latest information and advice from Public Health England at Further information is available on


    East Elmbridge Improved Access Service

    Did you know that all practices in East Elmbridge provide an improved access service by working together at the Emberbrook Centre in Thames Ditton.

    To access appointments or the new Livi App, where you can book to see a GP using your mobile phone or tablet, simply call in at either reception during normal business hours or call - 020 8939 3750 between 6.30 and 8pm.

    See below for our opening times.









    Bank Holidays

    Face to Face Appointments










    6pm – 10pm

    6pm – 10pm

    6pm – 10pm

    6pm – 10pm

    6pm – 10pm

    8am – 4pm

    8am – 4pm

    8am – 4pm

    Contact the practice online directly, safely, quickly with the triage service below

    EOT Banner

    This service is active you can expect a response by the close of the second working day following submission of a query.

    This MUST not be used for conditions that are urgent or life threatening.   You may be redirected to alternative sources of medical assistance due to the nature of your query.


    Flu vaccination clinics start 1st October - click here for clinic dates and locations

    Click on the link for further information: Who is eligible for a free NHS flu vaccination  ?

    Child flu vaccinations:

    Appointments from 28th October for children aged 6 months to 17 years with an eligible long term health conditions - call or book online

    Children aged 2 or 3 on 31st August 2019 will be invited as soon as we receive their vaccine.

    Please be aware that we are unable to vaccinate children who missed their vaccination in the school setting unless they are also in one of the clinical risk groups.

    Calling to book a GP appointment?  See below for when to phone.

    Urgent on the day appointment

    8am the same day

    Urgent on the day phone call

    8am the same day

    1 week in advance (morning)

    8am 1 week in advance

    1 week in advance (afternoon)

    8am 1 week in advance

    Prescription Requests – As of 18/3/19
    As a Surgery we are trying to reduce the number of paper prescription requests.
    Please request your prescriptions using;

    1.  Online – via Patient Access
    2.  Email to:
    3.  If you are unable to do the above, please hand your paper prescription request to your regular pharmacy.

    Online Blood Test Appointments

    Our blood test appointments are now available online. Please only book if a GP has asked you to have a blood test.
    If you think you require a blood test and you haven’t spoken to a GP. You can book a routine phone call with the doctor to discuss this. Alternatively, please use online triage.  

    East Elmbridge Extended Access Service
    Need an out of hours appointment? Either call reception or out of hours call - 020 8939 3750
    This service is provided by Surrey Medical Network Ltd.
    Click  EEEAS Patient Presentation for more details

    Patient Participation Group (PPG)

    *New* Newsletter 2019/20

    The next meeting will be advised here.

    The minutes of the previous meeting are available in the 'Have your say' section of this website.

    If you would like to attend a meeting or table a question, please send a request or question by email to

    To find out more about the Glenlyn PPG please take a look at our pages under the Have your say tab at the top right of the screen.

    What to do if you suspect measles?

    Telephone in advance for instructions - do not queue at Reception.  Click here for further information.

    Serving You

    We are a large friendly general practice serving the population of Molesey, Thames Ditton and surrounding areas from two surgeries - Glenlyn Medical Centre in East Molesey and Giggs Hill Surgery at Emberbrook Community Centre for Health in Thames Ditton.

    Our website aims to provide clear and concise information about our services and how to access them, from surgery times and contact details to letting us know what you think of us. 

    Our dedicated team are here to treat minor ailments as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.

    We offer extended hours for the convenience of working patients - early appointments are available at both surgeries and weekday evening / Saturday morning appointments are available to all patients at Glenlyn Medical Centre.

    By opting in to our online services, patients can order a repeat prescription, book appointments and view their medical record online

    Partners in Care

    Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided.  

    We are actively recruiting patients who are interested in working with us to improve communication with patients and services at the practice - ask reception to put you in touch or visit our Patient Participation Group page if you would like to know more.

    We value your opinion and welcome feedback - you can write to us, leave an online review at NHS Choices - Glenlyn Medical Centre or complete the 'NHS Friends & Family Test' via 'Have your say' tab above or in person via the survey boxes at our reception desks.


    Both of our surgeries have step-free access and are wheelchair accessible, with dedicated disabled parking bays and lift access to the first floor.  The new NHS Accessible Information Standard explains how we can help patients with specific communication needs access our services. If you have a disability or communication need that is not immediately visible, please do let us know.



    (Site updated 18/02/2020)
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